If you’re new to Dragonfly, welcome—we’re so glad you’re here! As you enter our client portal, please take a moment to read each prompt carefully. Once your appointment is accepted, you’ll receive a follow-up email within 24 hours with important next steps instructions. All intake paperwork will be sent through the email you provide when making an appointment request and needs to be completed within 7 days of receiving it.

This helps us make sure your time with us can be fully focused on you.

Once you have made an appointment with your counselor, your session time has been reserved exclusively for you. We require 24 hours notice of cancellation (which you can do online through our scheduling software anytime of day or night), with the most notice you are able to provide once you know you will not be able to make a session time. Negative emotion due to being billed for sessions cancelled within the 24 hour window tends to be one of the common reasons for discontinuation of therapy - in order to avoid this trap, please be sure that you understand and joyfully agree to pay your therapist for the time exclusively and respectfully reserved for you in their schedule.

If you cancel less than 24 hours from your session time, you will be charged the agreed session fee for that time.

Our No-Show Policy states that you will be billed in full for not showing up for your appointment.

To make or change an appointment, simply use the button below to view your therapist’s schedule.

If anything feels confusing or you need extra support, please don’t hesitate to reach out to your therapist directly—we’re here to help and want this process to feel as smooth and welcoming as possible.